Return & Refund Policy
1. Warranty Coverage
All FableTech Group products come with a comprehensive warranty covering manufacturing defects and material quality issues:
- Standard Products: 12-month warranty from delivery date
- Custom Products: 6-month warranty with specific terms
- Electronic Components: 24-month manufacturer warranty
2. Return Conditions
Products may be returned under the following conditions:
- Manufacturing defects or quality issues confirmed by our QC team
- Incorrect product shipped (different from order specifications)
- Products damaged during transit (with documented evidence)
- Products not matching the agreed specifications
3. Return Process
- Request Return: Contact us within 7 days of receiving the shipment
- Provide Documentation: Submit photos, videos, and detailed description of the issue
- Return Authorization: Receive RA number and shipping instructions
- Ship Product Back: Send the product in original packaging
- Quality Inspection: Our QC team will inspect within 5 business days
- Resolution: Replacement, repair, or refund processed accordingly
4. Refund Timeline
Once we receive and inspect your returned item, refunds will be processed within 7-14 business days. The refund will be credited to your original payment method or account as per your preference.
5. Non-Returnable Items
The following items cannot be returned:
- Custom-made or bespoke products per your specifications
- Products that have been used, modified, or damaged by the buyer
- Products without original packaging or accessories
- Items marked as "Final Sale" or "Non-Returnable"
6. Quality Guarantee
FableTech Group is committed to quality assurance. Every shipment undergoes rigorous inspection before dispatch. We maintain ISO 9001:2015 quality management system certification and welcome third-party inspections.
Need to report an issue? Contact our customer service team at support@fabletech.com or through our online form.